Cancellation, Refunds, & Returns
Cancellations
Because of the speed orders are processed, we do not allow cancellations of orders once they have been printed.
Orders may be cancelled prior to being printed, through the 'Cancel' link available under the order details page accessed by clicking the order number in your Tshirtgang Order History page. Orders cannot be cancelled if this link does not appear.
Refunds
We make every effort possible to ensure your items will be produced at their best quality. We offer a money-back guarantee on products that do not meet our quality standard.
We will offer a credit to your account, or a replacement item free of charge, if one or more of the following occurs:
- Incorrect style, color, or size: If the garment printed on does not match that of our order page
- Printing Error: If the finished product is misaligned by more than one-inch (1.0") off center from the provided measurements
- Incorrect Printing: The finished product artwork differs from the artwork supplied to us
- Missing or Damaged Garments: If your item was not delivered in a timely manner, or the garment was ripped, torn, or damaged
Due to the customized nature of our products, we will not issue credits or refunds for the following, but not limited to:
- The customer ordered the wrong size
- The customer purchased by mistake
- The customer no longer needs/wants the item
- The item arrived too late
Submitting A Claim
Claims may be submitted through our Support Ticket feature. Please provide your order number and images of the received garment, if applicable. Please note we do not cover fees or losses occurred on other platforms.Screenshots will be required for all credit requests.